FAQ

General Questions

CyberSmart360 is an AI-powered cyber security assessment platform built for Australian small and medium businesses and enterprises. It helps you assess your security against recognised frameworks — currently the ACSC Essential Eight and the ACSC Security Principles — find your gaps, and track your improvement over time. More frameworks are on the roadmap.

Australian small and medium businesses and enterprise. It’s especially useful for trades and construction businesses bidding on government contracts, professional services firms handling client data, and healthcare practices with patient-data obligations.

It combines AI-powered analysis with plain-language guidance written for non-technical business owners, an Australian focus grounded in the ACSC frameworks, and serious security — at pricing built for small businesses, not large enterprises.

Right now, the ACSC Essential Eight (Maturity Levels 1 to 3) and the ACSC Security Principles. On our roadmap: the NIST Cybersecurity Framework, ISO/IEC 27001, PCI DSS, and industry-specific frameworks.

Essential Eight Questions

The Essential Eight is a set of eight baseline mitigation strategies from the ASD’s Australian Cyber Security Centre (ACSC). It’s the recommended baseline for protecting organisations against the most common cyber threats — ransomware, phishing, data breaches and unauthorised access. Maturity is measured across three levels: ML1, ML2 and ML3.

It’s mandatory for Australian Government agencies. For private businesses it isn’t legally required, but it’s increasingly expected by government contract managers, cyber insurers and supply-chain partners. The ACSC recommends that every Australian organisation implement the Essential Eight.

No. CyberSmart360 is built for non-technical business owners. Every question is in plain language, with examples from your industry.

All data is stored in Australia in our Sydney data centre. No assessment data leaves the country.

Most people finish their first assessment in under two hours, and you can save your progress and come back any time. Your AI-powered results arrive about 60 seconds after you submit.

The Standard plan will be $49 AUD per month, which includes 2 users, AI-powered assessment and analysis, a 12-month remediation plan, and unlimited audit-ready reports. Early access members will receive exclusive founding member pricing.

Features and Functionality Questions

Yes. It runs in any modern web browser and installs as a Progressive Web App (PWA) for an app-like experience on iOS and Android. Because your data lives in your account, it’s there on whatever device you log in from.

Not yet — the platform needs an internet connection at the moment. Offline assessments are on our roadmap.

When you submit an assessment, the AI reviews your results and generates plain-language “how-to” guides for each non-compliant item, with step-by-step instructions and a prioritised action plan based on risk. It tells you what to fix, in what order, and how.

Security and privacy

Security is the foundation of the platform. All connections are protected with TLS, MFA is mandatory on every account, and we build to OWASP secure coding practices. Every organisation’s data is kept isolated from every other customer’s, and we maintain audit logs across the application, database and infrastructure layers.

Your account and assessment data are stored in Australia, in a Sydney data centre, on managed infrastructure with disaster-recovery backups also held in Australia.

MFA is mandatory on every account. You set it up with an authenticator app when you first log in.

Credit and debit cards, processed securely through Stripe, a PCI DSS Level 1 certified payment provider.

Support and Resources Questions

Every plan includes:

  • The AI chatbot, available 24/7 for instant answers
  • The knowledge base, available 24/7 for self-service guides
  • Email support during business hours (Monday to Friday, 9am–5pm AEST) — within 48 hours on the free trial, and within 24 hours on Standard

Yes. The platform generates audit-ready PDF reports for each framework you assess against, with your compliance score, a domain-by-domain breakdown, an executive summary and your evidence references. They’re suitable for cyber insurance applications, government contract submissions and board reporting.

Pricing and Subscriptions Questions

Yes — a 7-day free trial, no credit card required. The trial includes one user and one assessment. Remediation plans and additional assessments come with a paid subscription.

  • Trial — free for 7 days (1 user, 1 assessment)
  • Standard — $49/month, or $490/year at our Founding Member rate (2 users, up to 10 assessments, AI analysis, a 12-month remediation plan and audit-ready reports)

    Standard pricing is $89/month or $890/year from 1 November 2026. If you subscribe before then, you keep the Founding Member rate for as long as your subscription stays active — it does not increase later.

    All prices are in AUD and include GST. An Enterprise tier for larger organisations is planned.

Our standard price is $89/month. Until 1 November 2026 we’re offering $49/month to early subscribers. Subscribe during this period and you keep the $49 rate for as long as your subscription remains active.

Yes. You can upgrade at any time and get immediate access to the new plan’s features. Billing changes apply from your next cycle.

We accept credit card payments for all tiers. All payments are processed securely through Stripe, our PCI DSS-compliant payment processor.​

Most users complete their first CyberSmart360 assessment in under 2 hours. You can save progress and return at any time. AI-powered results are delivered in 60 seconds after submission.

Still have questions? Contact us and we’ll help.