FAQ
General Questions
CyberSmart360 is an AI-powered cybersecurity assessment platform designed specifically for Australian Small and Medium Enterprises. We help businesses achieve and maintain compliance with cybersecurity frameworks like ACSC Essential 8, NIST, GDPR, ISO 27001, and PCI DSS through our revolutionary Framework Plugin architecture.
Australian small and medium businesses, particularly trades and construction businesses bidding on government contracts, professional services firms with client data obligations, and healthcare practices with patient data protection requirements.
We combine AI-powered intelligence, multi-platform accessibility (web, PWA), Australian-first focus with ACSC expertise, and enterprise-grade security at SME-friendly pricing.
We currently support ACSC Essential 8 (Levels 1-3), ACSC Security Principles. With plans to add NIST Cybersecurity Framework 2.0, GDPR Compliance, PCI DSS, and ISO 27001, and industry-specific frameworks.
Essential Eight Questions
The Essential Eight is a set of eight cybersecurity mitigation strategies developed by the Australian Cyber Security Centre (ACSC). It’s the Australian government’s recommended baseline for protecting organisations against the most common cyber threats including ransomware, phishing, data breaches, and unauthorised access. Compliance is measured across three maturity levels (ML1, ML2, ML3).
No. CyberSmart360 is designed for non-technical business owners. Every question is written in plain language with industry-specific examples.
Essential Eight compliance is mandatory for Australian Government agencies. For private businesses, it’s not legally required but is increasingly expected by government contract managers, cyber insurers, and supply chain partners. The ACSC strongly recommends all Australian organisations implement the Essential Eight.
All data is stored in Australia in our Sydney data centre. No assessment data leaves the country.
Most users complete their first CyberSmart360 assessment in under 2 hours. You can save progress and return at any time. AI-powered results are delivered in 60 seconds after submission.
The Standard plan will be $49 AUD per month, which includes 2 users, AI-powered assessment and analysis, a 12-month remediation plan, and unlimited audit-ready reports. Early access members will receive exclusive founding member pricing.
Features and Functionality Questions
Yes! We offer a Web Site and a Progressive Web App (PWA) that delivers a native app experience through web browsers, with all data synchronized seamlessly across platforms.
Not Yet, our mobile applications and Progressive Web App are still in development and will include offline capabilities, allowing you to complete assessments without internet connectivity. Your data automatically synchronizes when you reconnect, ensuring seamless cross-platform experience.
Our AI engine analyzes your assessment results and automatically generates detailed “How-To” guides for non-compliant items. These guides provide step-by-step instructions, prioritized action plans based on risk, and implementation guidance to help you improve your cybersecurity posture.
Security and Compliance Questions
We implement enterprise-grade security including zero-trust architecture, per-tenant encryption with Hardware Security Module (HSM) integration, AES-256-GCM and ChaCha20-Poly1305 encryption, TLS 1.3 for all communications, and immutable audit logs. Our multi-tenant database architecture ensures complete data isolation between customers.
All data is stored in Australia in our Sydney data centre. No assessment data leaves the country. Your data is stored on our managed infrastructure with AWS disaster recovery backup.
We use Auth0 for authentication, which supports multi-factor authentication including SMS, authenticator apps, and hardware tokens like YubiKey. MFA is mandatory for all user roles to ensure maximum account security.
Support and Resources Questions
Support varies by tier: Basic tier receives email support with 48-hour response; Standard tier gets email and chat support with 24-hour response; Professional tier includes priority support with phone access and 4-hour response; and Enterprise tier receives 24/7 support with a dedicated customer success manager and 1-hour response time.
Yes! Our platform generates audit-ready documentation with comprehensive reporting across all active frameworks. We provide executive summaries for leadership, technical reports for IT teams, multi-framework unified reports, and automated evidence collection to streamline the audit process.
The Standard plan will be $49 AUD per month, which includes 2 users, AI-powered assessment and analysis, a 12-month remediation plan, and unlimited audit-ready reports. Early access members will receive exclusive founding member pricing.
Pricing and Subscriptions Questions
Yes, we have a 14 day trial for free, no credit card required, with full access to all features.
We offer two subscription tiers:
- Trial (AUD $0/month) for 14 days, single user access
- Standard (AUD $49/month) for sole traders, small to medium businesses with up to 2 users. Additional users for AUD $15/month.
We are working on an Enterprise (custom pricing) for large organizations requiring custom framework development.
Yes, you can upgrade your subscription tier at any time. Changes will be reflected in your next billing cycle, and you’ll gain immediate access to features included in your new tier.
We accept credit card payments for all tiers. All payments are processed securely through Stripe, our PCI DSS-compliant payment processor.
Most users complete their first CyberSmart360 assessment in under 2 hours. You can save progress and return at any time. AI-powered results are delivered in 60 seconds after submission.
Still have questions? Contact our team for personalized assistance with your cybersecurity compliance journey. Contact Us